Where a request to switch has been received from a customer who is within the last month of their exclusivity period, the switching process can be initiated though supply cannot commence until the end of the exclusivity period. During this month signed paperwork will be processed as per the industry agreed process as normal, with the final switch taking place on the confirmed start date - the earliest being the first day after exclusivity has ended. Up until this point the outgoing supplier remains responsible for deliveries and the tank itself.
A request to switch received earlier than the month prior to the end of the customer's exclusivity period will not be accepted and that customer will be notified of when they are eligible to switch, and when they can make a new request to switch.
The trade association for the LPG and bioLPG industry in the UK